Frequently asked Questions

Frequently Asked Questions (FAQ)

1. What is True Sense Health CGM?

True Sense Health CGM is a continuous glucose monitoring device that tracks your glucose levels in real time using a small sensor worn on the arm. It provides continuous insights without the need for frequent finger pricks.

2. How does the CGM work?

A small sensor is placed on the upper arm. It measures glucose levels in the interstitial fluid every few minutes and sends the data to a mobile app, where you can view trends, reports, and alerts.

3. Is it pain-free?

Yes. The sensor application is minimally invasive and virtually pain-free, with no daily finger pricking required.

4. How long does one sensor last?

Each sensor works for up to 15 days. After that, only the sensor needs to be replaced—the system and app continue to work.

5. Can I verify CGM readings with a glucometer?

Yes. You can cross-check CGM readings with a standard blood glucose meter at any time. CGM focuses on trends and patterns, while finger-prick tests show instant values.

6. Is the device accurate?

Yes. True Sense Health CGM is clinically validated and designed to provide reliable and consistent glucose trend data when used correctly.

7. Can I shower or swim while wearing the sensor?

Yes. The sensor is water-resistant, allowing you to shower and perform daily activities comfortably. Prolonged submersion should be avoided.

8. Does it track glucose during sleep and exercise?

Yes. The CGM continuously monitors glucose during sleep, exercise, work, and daily activities, helping you understand how lifestyle factors affect your glucose levels.

9. Who should use this device?

This device is suitable for:

  • People with diabetes

  • Pre-diabetic individuals

  • Health-conscious users

  • Those seeking advanced glucose insights
    Always consult a doctor for medical decisions.

10. Does this replace doctor visits?

No. The CGM is a monitoring and lifestyle support tool. It does not replace professional medical advice or treatment.

11. Which smartphones are supported?

The mobile app supports both Android and iPhone devices. App download instructions are provided after purchase.

12. What is included in the package?

Depending on the offer, the package may include:

  • CGM sensor

  • Monitoring system

  • App access

  • User guide

Please check the product page for exact details.

13. What is the price of the device?

The regular price is ৳7,990, but it is currently available at a discounted price of ৳4,999 for a limited time.

14. Is this cost-effective?

Yes. The device performs approximately 20,000 glucose readings over 15 days, making each reading extremely cost-effective compared to traditional test strips.

15. How can I place an order or get support?

You can place an order directly through our website or contact us via WhatsApp / Messenger for personalized assistance.

16. Is my data safe?

Yes. Your personal and health data are handled with strict confidentiality in accordance with our Privacy Policy.

17. What if I receive a damaged or defective product?

If the product arrives damaged or defective, please contact us within 3 days of delivery with photos or videos. Our support team will assist you according to our Refund & Return Policy.

18. Is this product suitable for elderly users?

Yes. The device is easy to use and especially helpful for senior citizens who want continuous monitoring without frequent finger pricks.

19. Can I use it while traveling?

Yes. The CGM works anywhere and provides continuous data as long as the sensor and mobile app are active.

20. How can I contact True Sense Health BD?

You can contact us via: